Terms Of Service

Agreement to These Terms

These Terms of Service (the “Terms”) govern your use of the Quad Dispatch website and any dispatch services you receive from QUAD DISPATCH LLC. (“Quad Dispatch,” “we,” “us” or “our”). By using this site, submitting a carrier setup request, or accepting dispatch services from us, you agree to these Terms.

If you are agreeing on behalf of a company, you confirm you have authority to bind that company. If you do not agree to these Terms, do not use the site or our services.

A separate written dispatch agreement may be signed when you are onboarded. Where that agreement and these Terms conflict, the signed agreement controls.

What We Do — And What We Are Not

We are a truck dispatch service. We act as your agent to locate freight, negotiate rates, complete broker setup, and handle back-office paperwork on your behalf. Our services may include:

• Searching load boards and broker networks for freight on your lanes
• Negotiating rates and arranging load assignments for your approval
• Completing carrier packets, rate confirmations and appointment scheduling
• Preparing and submitting invoices and coordinating with your factoring company
• Providing around-the-clock support for breakdowns, detention and delays

We are not a freight broker, freight forwarder, motor carrier or shipper. We do not take possession of freight, we do not hold operating authority on your behalf, and we do not guarantee any particular volume of loads, rate per mile, or level of revenue. Any figures shown on this website are illustrative examples only.

Carrier Eligibility and Your Responsibilities

To receive dispatch services you must be a motor carrier in good standing. You are solely responsible for your operations, your equipment and your drivers. You agree to maintain at all times:

• Active and valid operating authority (MC and/or DOT) in good standing
• All insurance coverage required by law and by the brokers you haul for
• Compliance with FMCSA regulations, including hours-of-service and ELD rules
• Properly licensed, qualified and legally employed drivers
• Equipment that is roadworthy and passes required inspections

You agree to provide accurate information during setup and to tell us promptly if your authority, insurance or safety rating changes. We may suspend or end services immediately if any of the above lapses.

Dispatch Fees and Payment

Our fee is a percentage of the gross revenue of each load we book for you, at the rate quoted to you during setup and recorded in your dispatch agreement. Percentages shown on our pricing page are illustrative and are not an offer.

Unless agreed otherwise in writing: fees are invoiced per load or on a weekly cycle; payment is due on the terms stated in your dispatch agreement; and fees are earned when the load is booked and delivered, regardless of when the broker pays you.

We may charge fees for accessorial revenue such as detention, layover or TONU where your dispatch agreement says so. We do not charge setup fees or monthly minimums. If a broker fails to pay you, we will assist in pursuing payment, but we are not responsible for a broker’s non-payment or insolvency.

No Forced Dispatch

You approve every load before it is booked. You may decline any load for any reason. We will never commit your equipment to a load you have not agreed to.

Once you have accepted a load, you are responsible for performing it in accordance with the rate confirmation and applicable law. If you cannot complete an accepted load, tell us immediately so we can notify the broker and work the reschedule.

Term and Cancellation

There is no long-term contract. Either party may end the relationship at any time by giving written notice, subject to any notice period stated in your dispatch agreement.

On cancellation you remain responsible for completing any loads already accepted, and for paying fees on all loads booked before the cancellation took effect. We will continue to process invoicing for those loads unless you tell us otherwise.

Independent Contractor Relationship

We are an independent contractor. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship beyond the limited authority you give us to arrange freight and paperwork on your behalf. Neither party may bind the other except as expressly set out here or in your dispatch agreement. You retain exclusive control over your drivers, your equipment and your operations.

Disclaimers and Limitation of Liability

The website and our services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.

We are not liable for cargo loss or damage, freight claims, accidents, citations, cargo theft, or a broker’s failure to pay. Those risks sit with you as the motor carrier and with your insurers.

To the fullest extent permitted by law, our total liability arising out of or relating to these Terms or our services will not exceed the total dispatch fees you paid us in the three months before the event giving rise to the claim. Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, even if advised of the possibility.

Indemnification

You agree to indemnify, defend and hold harmless QUAD DISPATCH LLC., its owners, officers and employees from any claim, loss, liability, fine or expense (including reasonable legal fees) arising from your operations, your equipment, your drivers, your breach of these Terms, your violation of law or regulation, or any cargo or personal injury claim relating to freight you hauled.

Acceptable Use of This Website

You agree not to:

• Submit false, misleading or fraudulent information through any form on this site
• Attempt to gain unauthorised access to the site, its servers or its data
• Scrape, crawl or harvest content or data except as permitted by robots directives
• Use the site to transmit malware or to interfere with its normal operation
• Reproduce our content, branding or marks without written permission

All content on this site — text, layout, graphics and marks — belongs to QUAD DISPATCH LLC. or its licensors and is protected by applicable intellectual property law.

Confidentiality

Each party may receive confidential information from the other, including rate information, broker contacts, lane data and business records. Each party agrees to use that information only to perform under these Terms and not to disclose it to third parties except as needed to arrange freight, process payment, or comply with law.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the effective date at the top of this page. Material changes will be communicated to active carriers. Continuing to use the site or our services after a change takes effect means you accept the revised Terms.

Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. The parties will attempt in good faith to resolve any dispute informally first. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Texas, and both parties consent to that jurisdiction and venue.

Contact Us

Questions about these Terms? Reach us at:

• QUAD DISPATCH LLC.
• 30 N Gould St Ste R, Sheridan, WY 82801, USA
• Phone: +1 (518) 368-3066
• Email: info@quaddispatch.com